There is nothing better than good customer service and nothing worse than bad customer service. I was having problem with a thread from Superior Threads and my Janome machines. I wasn't sure whether it was the thread or the machine so I email Superior and Janome and I explained the issue and how I’ve tried to resolve it. I've heard not a peep from Janome – not even an acknowledgement of receipt of my email! Superior Threads on the other hand emailed AND phoned the very next business day. I spoke with Josh and he was more than helpful. He walked me through the problem and made suggestions. He also said Superior’s goal was to ensure that I am a happy customer. Josh was going to be unavailable for the rest of the week so he gave me some contact names at Superior so that if the problem wasn’t resolved I could speak with them. He then followed up with another email and sent me some articles about thread and tension. I was hooked on Superior Thread and its products before and now they just cemented that relationship. I will sing their praises henceforth! As far as Janome goes.....I'll let you know if I get a response but I'm not holding my breath!
And now for a few more pictures of the embroidery in my Mom’s quilt “Nostalgia”.
I'll try to get the whole story of the Nostalgia quilt this week and post it for your reading enjoyment!